Usage of contact roles
Over the past few weeks, you have had the option to store your company’s contacts for the communication with SEEBURGER in the SEEBURGER Customer Portal. You can assign specific roles to your colleagues for this purpose, such as “Contact for error notifications”.
From now on, relevant emails will be automatically sent to these contacts. This means that the designated contact for error notifications will automatically receive all error notifications related to their system.
With this enhancement of the feature, you can flexibly and easily define contacts, thereby improving communication and the exchange of information between your company and SEEBURGER.
Important notice: Please keep in mind that emails can only be delivered to the correct recipient if that contact is properly maintained in the SEEBURGER Customer Portal. Therefore, please make sure to provide a designated contact for each relevant role.
Note: The following exception applies only to contacts that have the role “Contact for error notifications” and only applies to some companies.
Exception: If your company requires advanced role management—for example, different contacts for various national subsidiaries—this is currently not supported in the SEEBURGER Customer Portal. Until this feature is implemented, please contact the SEEBURGER Service Desk when you require a new contact to be added to your company.
Further information on how to create and manage your contacts can be found in the SEEBURGER Cloud Online Help.
Administration > Responsibilities
Administration > User Management > Contract Contacts
Creation of Service Desk contacts
From now on, as an administrator, you can define in the SEEBURGER Customer Portal which contacts within your company are authorized to open support tickets in the SEEBURGER Service Desk.
This is an enhancement of the existing contact roles feature.
These designated contacts can also reach out the Service Desk with questions regarding your support tickets.
As with all other contact roles, you can modify these contacts or add new ones at any time.
Administration > Responsibilities > “General” tab > Service Desk contact
Lena Galizia (07252/96-2082, m.galizia@seeburger.com) will be happy to answer any questions you may have.