New section “Upcoming Events”
From now on, it is possible for administrators to see an overview of upcoming events scheduled within the next 30 days for the service booked.
In the first step, maintenance events will be displayed. This functionality will be expanded in the near future.
Administration > Start > “Upcoming Events“
Prefiltered view on open approval requests
The “My Administration Tasks” section has been revised. The “open approval requests” link now leads administrators to the “Users” overview screen with a filter in the column “Status”. Due to this filter, only the open approval requests will be shown to the administrators.
To see the whole overview of the “Users” screen, the user can remove the filter.
Administration > Start > “My Administration Tasks”
Contact information
Customers can request a service manager for their company or get the details on the already assigned service manager directly in the SEEBURGER Customer Portal from this month onwards.
There is also an information provided on when to contact a service manager and when to open a support ticket, with the details on how to reach the SEEBURGER Support via website, email or phone.
An article about requesting a service manager is available in our SEEBURGER Cloud Online Help.
Administration > Contact Us
“First Name” and “Last Name” as mandatory fields
To be able to address our customers in a more personal way and to improve the customer experience, the fields “First Name” and “Last Name” are mandatory fields from now on.
This affects all newly registered users but administrators can add the full names of their users at any time in the user settings.
Administration > User Management > User > User Account Details > User Settings
Reference to salutation removed
To improve the customer experience and to include all customers, the salutations “Mr.” and “Mrs.” will no longer be used. In the future, a gender-neutral greeting will be used instead.
Administration > User Management > Users
App Manager rights changes
The management of app manager rights depends on the Cloud Shop service configuration from this month onwards. As a result, administrators may not be able to assign app managers for their service (for example for passive services).
Administration > User Management > User Account Details > App Manager
Changes of company address
It is now possible to send a change request to update the main address of a company. If the address change is not possible, administrators will be informed via email.
Administration > Company Management > Company
Lena Galizia (07252/96-2082, m.galizia@seeburger.de) will be happy to answer any questions you may have.