New contact option for SEEBURGER Service Desk: Support chat
To expand the ways you can contact SEEBURGER Support, we are soon going to activate a support chat for you. You can find it at the bottom right of the screen in the SEEBURGER Customer Portal, regardless of which page you are on.
The support chat allows you to contact the SEEBURGER Support directly, even if you do not have a user account in the SEEBURGER Service Desk. You can describe your issue, and the support team will respond promptly and assist you with your request.
If you contact the SEEBURGER Support outside of business hours, your request will be saved. Simply leave your message along with your contact details, and the support team will reach out to you via email. You do not need to keep the chat open.
A Service Desk user account is still required to create a ticket (incident) in the SEEBURGER Service Desk. If a Customer Portal user does not have such an account, they can provide the contact details of a colleague who does. The SEEBURGER Support team will then reach out to that person and, if necessary, create a Service Desk user account for the Customer Portal user.
With the support chat, you now have a direct and fast way to contact SEEBURGER Support. You can use it to request a Service Desk user account or get answers to quick questions. However, existing tickets (incidents) will not be processed via chat. For those, the Service Desk remains the designated contact point.
You can find more information in our SEEBURGER Cloud Online Help.
Lena Galizia (07252/96-2082, m.galizia@seeburger.com) will be happy to answer any questions you may have.