{"id":1656,"date":"2025-06-10T15:53:13","date_gmt":"2025-06-10T13:53:13","guid":{"rendered":"https:\/\/news.cloud.seeburger.info\/?p=1656"},"modified":"2025-06-10T15:53:13","modified_gmt":"2025-06-10T13:53:13","slug":"neues-rund-um-das-seeburger-kundenportal-06-2025","status":"publish","type":"post","link":"https:\/\/news.cloud.seeburger.info\/de\/neues-rund-um-das-seeburger-kundenportal-06-2025\/","title":{"rendered":"Neues rund um das SEEBURGER Kundenportal (06\/2025)"},"content":{"rendered":"

\"\"<\/p>\n

\u00a0 \u00a0Folgendes bezieht sich auf die App Administration<\/strong>:<\/div>\n

Verwendung von Kontaktrollen<\/strong><\/p>\n

Seit einigen Wochen haben Sie die M\u00f6glichkeit, die f\u00fcr Ihr Unternehmen zust\u00e4ndigen Kontakte f\u00fcr die Kommunikation mit SEEBURGER im SEEBURGER Kundenportal zu hinterlegen. Diesen Kontakten k\u00f6nnen Sie spezifische Rollen zuweisen, z.B. <\/strong>\u201eKontakt f\u00fcr Fehlermeldungen\u201c.<\/p>\n

Ab sofort werden entsprechende E-Mails automatisch an diese Kontakte versendet.<\/strong> Der f\u00fcr Fehlermeldungen zust\u00e4ndige Kontakt erh\u00e4lt beispielsweise k\u00fcnftig alle systembezogenen Fehlermitteilungen automatisch.<\/p>\n

Diese Erweiterung erm\u00f6glicht es Ihnen, Kontakte flexibel zu definieren und verbessert so die Kommunikation und den Informationsaustausch zwischen Ihrem Unternehmen und SEEBURGER.<\/p>\n

Wichtiger Hinweis:<\/strong> E-Mails<\/strong> k\u00f6nnen nur zugestellt werden, wenn der jeweilige Kontakt im SEEBURGER Kundenportal korrekt hinterlegt ist. Stellen Sie daher bitte sicher<\/strong>, dass f\u00fcr jede relevante Rolle ein zust\u00e4ndiger Kontakt angegeben ist.<\/strong><\/p>\n

Hinweis<\/strong>: Die folgende Einschr\u00e4nkung beim Rollenmanagement betrifft ausschlie\u00dflich die Rolle \u201eKontakt f\u00fcr Fehlermeldungen\u201c und trifft nur auf manche Unternehmen zu.<\/span><\/p>\n

Einschr\u00e4nkung<\/strong>: Falls Ihr Unternehmen ein erweitertes Rollenmanagement ben\u00f6tigt \u2013 zum Beispiel unterschiedliche Kontakte f\u00fcr verschiedene Landesgesellschaften \u2013 kann dies derzeit im SEEBURGER Kundenportal noch nicht abgebildet werden. Bis diese Funktion verf\u00fcgbar ist, wenden Sie sich bitte an den SEEBURGER Service Desk, wenn Sie einen neuen Kontakt f\u00fcr Ihr Unternehmen anlegen lassen m\u00f6chten.<\/p>\n

Weitere Informationen zur Erstellung und Verwaltung Ihrer Kontakte finden Sie in der SEEBURGER Cloud Online-Hilfe.\u00a0<\/em><\/p>\n

Administration > Zust\u00e4ndigkeiten
\nAdministration > Benutzerverwaltung > Vertragskontakte<\/em><\/p>\n

\n

Erstellung von Service-Desk-Kontakten<\/strong><\/p>\n

Ab sofort k\u00f6nnen Sie als Administrator im SEEBURGER Kundenportal festlegen, welche Kontakte in Ihrem Unternehmen berechtigt sind, Support-Tickets beim SEEBURGER Service Desk zu er\u00f6ffnen.<\/p>\n

Diese Funktion erg\u00e4nzt die bereits bestehenden Kontaktrollen.<\/p>\n

Die berechtigten Personen k\u00f6nnen sich au\u00dferdem mit Fragen zu Ihren Support-Tickets an den Service Desk wenden.<\/p>\n

Wie bei allen anderen Kontaktrollen k\u00f6nnen Sie diese Kontakte jederzeit bearbeiten oder neue hinzuf\u00fcgen.<\/p>\n

Administration > Zust\u00e4ndigkeiten > Tab \u201eAllgemein\u201c > Kontakt f\u00fcr Service Desk<\/em><\/p>\n

\n

F\u00fcr Fragen steht Ihnen Lena Galizia (07252\/96-2082, m.galizia@seeburger.com<\/a>)\u00a0gerne zur Verf\u00fcgung.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hier finden Sie die neuesten Informationen zum SEEBURGER Kundenportal.<\/p>\n","protected":false},"author":5,"featured_media":1170,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_themeisle_gutenberg_block_has_review":false,"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[127,63],"tags":[],"class_list":["post-1656","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-juni","category-kupo-de"],"yoast_head":"\nNeues rund um das SEEBURGER Kundenportal (06\/2025) - SEEBURGER Cloud News<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Neues rund um das SEEBURGER Kundenportal (06\/2025) - SEEBURGER Cloud News\" \/>\n<meta property=\"og:description\" content=\"Hier finden Sie die neuesten Informationen zum SEEBURGER Kundenportal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.cloud.seeburger.info\/de\/neues-rund-um-das-seeburger-kundenportal-06-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"SEEBURGER Cloud News\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-10T13:53:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.cloud.seeburger.info\/wp-content\/uploads\/2024\/04\/Cloud-News-Blog-Vorschaubild-730x433px-SEEBURGER-Cloud_new.png\" \/>\n\t<meta property=\"og:image:width\" content=\"730\" \/>\n\t<meta property=\"og:image:height\" content=\"433\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Robin Matejka\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robin Matejka\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/neues-rund-um-das-seeburger-kundenportal-06-2025\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/neues-rund-um-das-seeburger-kundenportal-06-2025\\\/\"},\"author\":{\"name\":\"Robin Matejka\",\"@id\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/#\\\/schema\\\/person\\\/8a63931f9cc6d67b2774f099dd601750\"},\"headline\":\"Neues rund um das SEEBURGER Kundenportal (06\\\/2025)\",\"datePublished\":\"2025-06-10T13:53:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/neues-rund-um-das-seeburger-kundenportal-06-2025\\\/\"},\"wordCount\":344,\"publisher\":{\"@id\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/neues-rund-um-das-seeburger-kundenportal-06-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/Cloud-News-Blog-Vorschaubild-730x433px-SEEBURGER-Cloud_new.png\",\"articleSection\":[\"Juni\",\"SEEBURGER Kundenportal\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/neues-rund-um-das-seeburger-kundenportal-06-2025\\\/\",\"url\":\"https:\\\/\\\/news.cloud.seeburger.info\\\/de\\\/neues-rund-um-das-seeburger-kundenportal-06-2025\\\/\",\"name\":\"Neues rund um das SEEBURGER Kundenportal (06\\\/2025) - 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