{"id":1579,"date":"2025-05-14T11:48:54","date_gmt":"2025-05-14T09:48:54","guid":{"rendered":"https:\/\/news.cloud.seeburger.info\/?p=1579"},"modified":"2025-05-14T11:48:54","modified_gmt":"2025-05-14T09:48:54","slug":"neues-rund-um-das-seeburger-kundenportal-05-2025","status":"publish","type":"post","link":"https:\/\/news.cloud.seeburger.info\/de\/neues-rund-um-das-seeburger-kundenportal-05-2025\/","title":{"rendered":"Neues rund um das SEEBURGER Kundenportal (05\/2025)"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-321 size-full\" style=\"margin-bottom: 20px;\" src=\"https:\/\/news.cloud.seeburger.info\/wp-content\/uploads\/2024\/04\/Cloud-News-Blog-Headerbild-730x184px-SEEBURGER-Cloud_new.png\" alt=\"\" width=\"800\" height=\"203\" \/><\/p>\n<p><strong>Wichtige Information: Migration des ITSM-Tools<\/strong><\/p>\n<p>SEEBURGER stellt das IT Service Management (ITSM)-Tool um, um Ihnen zuk\u00fcnftig ein noch besseres Support-Erlebnis zu bieten.<\/p>\n<hr \/>\n<p><strong>\u00dcberblick zur Migration<\/strong><\/p>\n<p>SEEBURGER wechselt zu einem neuen ITSM-Tool. F\u00fcr eine reibungslose Umstellung<strong> bleiben die URL des SEEBURGER Service Desk-Portals sowie die Support-E-Mail-Adressen unver\u00e4ndert.<\/strong><\/p>\n<hr \/>\n<p><strong>Zugriff auf das neue SEEBURGER Service Desk-Portal<\/strong><\/p>\n<ul>\n<li>\u2981 Bitte verwenden Sie die \u201ePasswort zur\u00fccksetzen\u201c-Funktion, um ein neues Passwort f\u00fcr das neue Service Desk-Portal festzulegen.<\/li>\n<li>\u2981 Nach dem Login finden Sie dort weitere Informationen zur neuen ITSM-Umgebung.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Ticketbearbeitung<\/strong><\/p>\n<ul>\n<li><strong>\u2981 Offene Tickets<\/strong><strong> werden nicht automatisch migriert<\/strong>. Unsere Support Engineers bearbeiten diese weiterhin im bisherigen ITSM-System. Falls erforderlich, k\u00f6nnen einzelne Tickets manuell \u00fcbernommen werden.<\/li>\n<li><strong>\u2981 <\/strong>Per E-Mail eingereichte Tickets funktionieren wie gewohnt.<\/li>\n<li>\u2981 Wenn Sie auf ein Ticket aus dem bisherigen ITSM-System per E-Mail antworten, wird im neuen System ein neues Ticket erstellt. Unser Support-Team f\u00fcgt eine Zusammenfassung des vorherigen Falls bei und f\u00fchrt die Bearbeitung dort fort.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Zugriff auf das bisherige ITSM-System<\/strong><\/p>\n<ul>\n<li>\u2981 Das <strong>bisherige ITSM-System bleibt f\u00fcr mindestens<\/strong> <strong>neun <\/strong><strong>Monate<\/strong><strong> \u00fcber eine separate URL erreichbar<\/strong>, die im neuen Service Desk-Portal\u00a0 verlinkt ist.<\/li>\n<li><strong>\u2981 Geschlossene Tickets<\/strong> aus dem bisherigen System werden <strong>nicht<\/strong> in das neue Tool \u00fcbertragen.<\/li>\n<li><strong>\u2981 Support-Tickets aus dem neuen Service Desk-Tool<\/strong> werden Ihnen wie gewohnt weiterhin im SEEBURGER Kundenportal in der Service-Monitor-App im Men\u00fcpunkt \u201eSupport-Tickets\u201c f\u00fcr die vergangenen 100 Tage angezeigt.<\/li>\n<\/ul>\n<hr \/>\n<p>Wir danken Ihnen f\u00fcr Ihre Unterst\u00fctzung w\u00e4hrend dieser Umstellung und setzen alles daran, Ihnen einen m\u00f6glichst reibungslosen \u00dcbergang zu erm\u00f6glichen. Bei Fragen besuchen Sie bitte das <strong>ITSM-Portal<\/strong> oder wenden Sie sich an unser <strong>SEEBURGER Support-Team<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hier finden Sie die neuesten Informationen zum SEEBURGER Kundenportal.<\/p>\n","protected":false},"author":5,"featured_media":1170,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_themeisle_gutenberg_block_has_review":false,"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[126,63],"tags":[],"class_list":["post-1579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mai","category-kupo-de"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Neues rund um das SEEBURGER Kundenportal (05\/2025) - SEEBURGER Cloud News<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Neues rund um das SEEBURGER Kundenportal (05\/2025) - 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