{"id":1426,"date":"2025-01-28T14:47:50","date_gmt":"2025-01-28T13:47:50","guid":{"rendered":"https:\/\/news.cloud.seeburger.info\/?p=1426"},"modified":"2025-01-28T14:47:50","modified_gmt":"2025-01-28T13:47:50","slug":"neues-rund-um-das-seeburger-kundenportal-01-2025","status":"publish","type":"post","link":"https:\/\/news.cloud.seeburger.info\/de\/neues-rund-um-das-seeburger-kundenportal-01-2025\/","title":{"rendered":"Neues rund um das SEEBURGER Kundenportal (01\/2025)"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-321 size-full\" style=\"margin-bottom: 20px;\" src=\"https:\/\/news.cloud.seeburger.info\/wp-content\/uploads\/2024\/04\/Cloud-News-Blog-Headerbild-730x184px-SEEBURGER-Cloud_new.png\" alt=\"\" width=\"800\" height=\"203\" \/><\/p>\n<div style=\"background: #e10a0a; color: #ffffff; margin-bottom: 20px;\">\u00a0 \u00a0Folgendes bezieht sich auf das <strong>SEEBURGER Kundenportal<\/strong>:<\/div>\n<p><strong>Neue Kontaktoption f\u00fcr SEEBURGER Service Desk: Support-Chat<\/strong><\/p>\n<p>Um die M\u00f6glichkeiten zu erweitern, den SEEBURGER-Support zu kontaktieren, werden wir in den kommenden Tagen den Support-Chat aktivieren. Sie finden ihn im SEEBURGER Kundenportal unten rechts \u2013 unabh\u00e4ngig davon, auf welcher Seite Sie sich befinden.<\/p>\n<p>Mithilfe des Chats k\u00f6nnen Sie den Support direkt kontaktieren, auch wenn Sie kein Benutzerkonto im SEEBURGER Service Desk besitzen. Sie k\u00f6nnen Ihr Anliegen schildern und die Support-Mitarbeiter antworten Ihnen zeitnah und begleiten Sie bei Ihrem Anliegen.<\/p>\n<p>Au\u00dferhalb der Support-Arbeitszeiten wird Ihr Anliegen gespeichert. Hinterlassen Sie bitte hierf\u00fcr Ihre Nachricht und Ihre Kontaktdaten. Ein Support-Mitarbeiter wird Sie anschlie\u00dfend per E-Mail kontaktieren, sodass Sie den Chat nicht offen halten m\u00fcssen.<\/p>\n<p>Um ein Ticket (Incident) im SEEBURGER Service Desk zu er\u00f6ffnen, ist weiterhin ein Service Desk-Benutzerkonto erforderlich. Kundenportal-Benutzer, die ein solches Konto nicht besitzen, k\u00f6nnen im Chat die Kontaktdaten eines Kollegen hinterlegen, der ein Service Desk-Benutzerkonto besitzt. Der SEEBURGER-Support wird sich dann mit dieser Person in Verbindung setzen und ggf. ein Service Desk-Benutzerkonto f\u00fcr den Kundenportal-Benutzer anlegen.<\/p>\n<p>Durch den Support-Chat haben Sie als Benutzer des SEEBURGER Kundenportals somit einen direkten und schnellen Weg zur Verf\u00fcgung, um Kontakt mit dem SEEBURGER-Support aufzunehmen und ggf. ein Service Desk-Benutzerkonto anlegen zu lassen oder Antworten auf kurze Fragen zu erhalten. Bestehende Tickets (Incidents) werden \u00fcber den Chat nicht bearbeitet \u2013 hierf\u00fcr steht nach wie vor der <a href=\"https:\/\/servicedesk.seeburger.de\/portal\/de-DE\/App\/Account\/Login?ReturnUrl=%2Fde-DE\">Service Desk<\/a> zur Verf\u00fcgung.<\/p>\n<p>Weitere Informationen finden Sie in unserer <a href=\"https:\/\/help.cloud.seeburger.com\/de\/apps\/2\/chapters\/D20220111T120136\/sections\/D20240821T144900\">SEEBURGER Cloud Online-Hilfe<\/a>.<\/p>\n<hr \/>\n<p>F\u00fcr Fragen steht Ihnen Lena Galizia (07252\/96-2082, <a href=\"mailto:m.galizia@seeburger.com\">m.galizia@seeburger.com<\/a>)\u00a0gerne zur Verf\u00fcgung.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hier finden Sie die neuesten Informationen zum SEEBURGER Kundenportal.<\/p>\n","protected":false},"author":5,"featured_media":1170,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_themeisle_gutenberg_block_has_review":false,"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[108,122,104,63],"tags":[],"class_list":["post-1426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-january","category-januar","category-sp-166-service-packs","category-kupo-de"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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